Returns, Policies & Terms of Service Agreement 

Your Credit / Debit Card Will Be Billed
Your Credit / Debit Card will be Billed under the name of:
Mountain View Products

Our Commitment to Our Customers
We want our customers to have a positive and happy experience with our company and our products.
We offer some unique items that are so numerous that we could not possibly stock all of them.
We offer you the customer more choices and options than we believe is available anywhere else in the world on this type product.
We strive to offer superb customer service and we try to accurately forecast manufacturing trends with the factories we buy from.
We have shipped thousands of packages around the world with great success.
With all that being said we had to make a few decisions concerning how we do business.
 Below you will find or Terms of Service Agreement and our Various Policies on
a number of issues that rarely arise.  We want to stress that we are here for you and we
want your experience to be happy so please read the page before ordering.

Returns

All our garments are considered undergarments and may not be returned for your safety and the safety of others.
Please choose your size carefully there are no returns for wrong size.
It is extremely important that if you are ordering for a child from us for the first time that you call us to help 
you choose the correct size for the child wrong sizes may not be exchanged.
All Customers should review the vinyl material chart prior to ordering any vinyl garments.
Items on our Customized Page or any custom ordered item may never be returned for any reason.
Please contact us if you have any sizing questions. This will help prevent ordering the wrong size or unwanted feature of our pants.  
If you desire assistance in sizing please feel free to call. 

Warranty of Diapers & Overpants

We have pre-inspected every garment prior to shipping.
We only warranty that the garment(s) will arrive in good condition. 
Should an plastic pant fail for any reason we are not responsible.
We do not warranty the performance of the plastic pants.

It is the responsibility of the customer to immediately inspect any garment received.
If a defect is found PRIOR TO WEARING THE GARMENT we will authorize a return for review.
This inspection must occur within 3 days of the garments arrival to the customer.

ANY GARMENT THAT HAS BEEN WORN WILL NOT BE REPAIRED OR REPLACED.


Your Personal Information
We do not sell your personal information.
We only use your personal information as needed to conduct business.
Examples of those who may need portions of your information are, but not limited to:
Shipping carriers, credit card processors and affiliated finical institutions, the factories we
conduct business with, any legal agency that may become involved with your transaction, insurance companies ,
any of our business affiliates and our employees.
Any outside agency or group that the customer may bring into the transaction.
Also please note we no longer put a receipt in with your order for your privacy. 

Order Receipts
You will automatically receive a receipt when you order on-line at the time of your order.
Should you need an additional receipt please ask for one when ordering.

Shipping

All orders shipped via United States Postal Service are at the customers risk. 
All international shipments of any kind are at the customers risk.
Domestic shipments that are made by United Parcel Service (UPS) are insured.
We now have insured US Postal shipments that are insured through Endicia, a third party insurer.
These insured US Postal shipments cost an additional fee and must be selected in the shopping cart.
If you do not choose the insured method your package will not be insured and is shipping at customers risk.
If you do not choose the correct shipping for your country we will adjust to the correct shipping rate.
If you supply an incorrect address your your insurance is voided and any claim you have is null and void.
If you supply an incorrect address your package may become lost and becomes the customers sole responsibility.
The address from the latest shopping cart or call-in order will be the address to which we ship you package.
All customers agree to read and agree to be bound to all the conditions set forth on the shipping information page.

Factory Lead Time & Custom Items
The factory lead time shown on this site or quoted by our customer service representatives is a good faith estimate.
From time to time the factory may, without warning, experience manufacturing issues that adversely impact factory lead time.
Other factory lead time issues may occur due to human error inside and outside the factory.  
These issue are also considered, for this agreement, to be part of the factory lead time.
No order may be canceled due to a movement in factory lead time.  
Only after a period of 12 weeks from the date the order was placed will an order be considered for cancellation.  
No custom product order by a customer may be canceled or changed after it is placed with
Mountain View Products / LCL Supply. All custom items are billed 
when the order is placed with Mountain View Products / LCL Supply.
The customer agrees to this billing and understands that their credit / debit card will be billed 
on or about the day the order is submitted to Mountain View / LCL Supply.
Should a period of 12 weeks pass from the original date of a custom order,
the order may be canceled only if both parties agree to the termination of the custom order.
Neither the factory nor Mountain View Products / LCL Supply will be held responsible for, nor liable for any
inconveniences or expenses or issues that may arise due to a missed ship date.
All items located on our novelty page or our silk dresses page or our frilly bloomers page are considered custom items.
All items except standard pull on plastic pants are considered custom items.
Any item that contains flannel or terry fabric is considered custom.
Any pull on style plastic pant ordered with any option is considered a custom item.
All items made with crystal clear vinyl material are custom items.


 Terms of Service Agreement

The buyer agrees to and is bound by all the above policies and terms by proceeding with this order.  By checking the box on the shopping cart the buyer agrees to these terms not only on this order but on any and all orders not limited to internet orders but including telephone orders, faxed orders, and mailed orders that may be currently in place or placed in the future to LCL Supply / Mountain View Products.
Customer agrees to this current revision and all past revisions and all future revisions of this document.
Customer understands that this document may change without notice.
Customer is responsible for any errors they may make on the shopping cart.